Refund & Cancellation Policy — Maharani Indian Restaurant

Refund & Cancellation Policy

Last updated: 28 July 2026

We want you to be completely satisfied with every order from Maharani Indian Restaurant. Please read our cancellation and refund policy carefully.

1. Customer Cancellations

Once an order is placed, cancellations are not permitted through the app. If you need to cancel, please call us immediately at +94-701003001 and we will do our best to accommodate your request before preparation begins.

2. Refunds for Online Payments (PayHere / LankaQR)

• If your order was paid online and is subsequently cancelled, a full refund will be processed.
• Refunds are credited within 3–5 business days to the original payment method.
• For PayHere payments, the refund is processed automatically once approved by our team.
• For LankaQR payments, the refund is processed via bank transfer within 3–5 business days.

3. Cash on Delivery (COD) Orders

For COD orders, payment is collected at delivery. If a COD order is cancelled before delivery, no charge is incurred.

4. Refunds for Restaurant Errors

If you receive an incorrect order, a missing item, or a quality issue:

• Contact us immediately (within 1 hour of delivery) via phone or WhatsApp.
• We will arrange a replacement, partial refund, or full refund at our discretion depending on the issue.
• Photos of the issue may be requested to process the claim.

5. Non-Refundable Situations

• Change of mind after the cancellation window has passed.
• Incorrect delivery address provided by the customer.
• Unavailability to receive the order at the delivery address after multiple attempts.
• Orders refused at the door without a valid reason.

6. How to Request a Refund

1. Cancel via the app (if within the cancellation window) — refund is triggered automatically.
2. Or call / WhatsApp us at +94-701003001 with your order number.
3. Our team will review and process the refund within 1–2 business days.